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GIRLS CAN! CRATE FAQ

Frequently Asked Questions

GIRLS CAN! CRATE is a unique subscription box to inspire girls 4-8 by celebrating fearless women who helped make the world better.

Each GIRLS CAN! CRATE includes a 20-page GIRLS CAN! Activity Book telling her unique story, 2-3 hands-on STEAM (science, technology, engineering, art, and math) activities related to her field, a creative play prop, a featured character trait that helped her succeed and 2-3 practical tips for parents to easily foster that trait, and MORE.

Each GIRLS CAN! CRATE is thoughtfully designed in order to encourage a love for STEAM, to foster creativity  and curiosity, and support literacy development. Even more important, GIRLS CAN! CRATE are designed to empower girls to grow more fearlessly themselves! Can it get even better? You betcha! On top of all that, we'll donate 10% of the proceeds from EVERY crate purchased to nonprofit organizations working to empower women and girls.

Learn more about us HERE or check out the inside of one of these unique crates HERE .

Oh my goodness, it's so simple. You're going to love it! Just decide which plan you'd like (12 months, 6 months, 3 months, month-to-month, or even a previously released crate in our shop) and we do the rest.

Each month, we'll deliver a fresh GIRLS CAN! CRATE right to your door -open it up and let the inspiring quality time begin!

Plans renew automatically on the 26th of each month and you can pause or cancel any time.

Each GIRLS CAN! CRATE  is designed for children ages 4-8 years old. Each crate features activities that can be extended to better stretch and challenge older kids.

All of our subscribers will be re-billed between the 25th-26th of each month. If you'd like to cancel or pause your subscription, please do so prior to the 24th of the month in order to ensure that you aren't billed for the next month. If you have any questions, please contact us at support@biglittleones.com and we'd love to help!

PLEASE NOTE: Our company name is Big Little Ones LLC, so you may see this name on credit card statements.

We ABSOLUTELY encourage you to purchase a GIRLS CAN! CRATE as a gift! It is the BEST present.

You can purchase single crate gifts or a gift subscription HERE . Please note, during checkout you can click "THIS IS A GIFT" and choose whether or not you want your gift to automatically renew. If you choose to give a gift that renews, you may pause or cancel anytime by logging into your account or contacting support@biglittleones.com. You can also purchase previous crates in our shop or gift cards HERE .

All of our GIRLS CAN! CRATES are ineligible for return.

While we package our crates carefully, accidents can happen during shipping. If something in your crate is damaged, please email support@girlscancrate.com and we'll get a replacement out to you as soon as possible!

Life can get busy and if you just need a break between crates, you can pause your subscription at any time. If you need to cancel for any reason, and we really hope you stay with us forever, you can do that as well at any time.

Please know that subscriptions must be paused or cancelled before the 24th at midnight of every month to ensure that you aren't charged for the next month. You can cancel or pause your subscription in your account by logging in HERE or by contacting support@girlscancrate.com

We're so glad you asked. YES! There are other GIRLS CAN! CRATE products that you can purchase for your little one. Currently, we have t-shirts for sale to encourage each other that real women make the best heroes and that we CAN do it. We also sell gift cards, which make GREAT presents, since little ones can choose the inspiring gift of their choice. So, head on over to the shop HERE and take a gander.

That depends, is it a subscription? GIRLS CAN! CRATE orders close on the 15th of each month. As such, we ship within 2-4 business days following the 15th and all of our crates ship Priority, First Class, or First Class International for Canadian orders. In order to receive the CURRENT month's box, you'll want to order before the 15th. You'll receive a shipping confirmation email and tracking number as soon as your crate ships so that you can follow your GIRLS CAN! CRATE all the way to your front door.

Please note, Canadian crates can take significantly longer to arrive from the US due to customs and other issues out of our control. We will do our best to make sure that all crates arrive in your hands before the 25th of the month, but we can make no guarantees on International orders.

If you're ordering something from our store, you can check each individual items shipping window in the item description. Need something rushed? Contact us at support@biglittleones.com and we'll see what we can do to help.

The nonprofits that we partner with are ones working tirelessly to combat real, big problems in the lives of girls and provide them with concrete resources needed to reach their full potential. The best part? You get to pick which of our three nonprofit organizations your purchase supports during check-out..

So, who have we partnered with?

1) Girls Educational and Mentoring Services' (GEMS) mission is to empower girls and young women, ages 12–24, who have experienced commercial sexual exploitation and domestic trafficking to exit the commercial sex industry and develop to their full potential. GEMS is committed to ending commercial sexual exploitation and domestic trafficking of children by changing individual lives, transforming public perception, and revolutionizing the systems and policies that impact sexually exploited youth.

2) Days for Girls International is a grassroots 501(c)3 non-profit. Women, and girls discover their potential and self-value, are equal participants and agents of social change and are given opportunities to thrive, grow and contribute to their community's betterment while ensuring quality sustainable feminine hygiene.

3) SheHeroes is a nonprofit that seeks to introduce girls to inspiring women in a variety of fields.

Occasionally, we partner with special nonprofits whose mission aligns to the work of the woman we're featuring that month, so be on the lookout for that!

Currently, we ONLY ship to addresses within the United States and Canada. Please note, there is an additional $10 per month shipping fee on Canadian orders and the delivery time can sometimes be delayed up to 2-3 weeks due to customs and other issues.

After purchasing a digital download, you’ll receive an email on the 16th of every month containing your download.

This download is a subscription. It will fall in line with the product that is being released on the 16th of every month. Therefore you will NOT receive it prior to the 16th, just like any physical subscription that is being mailed out.

Nope. This download is inline with our featured monthly subscription. It will teach you all about the amazing woman we are featuring this month. For this reason, you’ll have to wait to receive your inspiration on the 16th of every month.

Sorry, refunds/exchanges can not be provided due to the digital nature of the product. If you have any problems opening or using the file, please contact us immediately. If you’d like to no longer receive the digital download, you may cancel by logging into your account or reaching out to us at support@girlscancrate.com.

We’ll send you a download notification email on the 16th of every month that will contain the download link. Get excited!

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, email us at support@girlscancrate.com and we’ll be happy to help!

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again. If you continue to have trouble, please contact us at support@girlscancrate.com

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. All files are in PDF format. To open the files you will need to have a program that reads PDF such as Adobe Acrobat. If your PDF reader converts files to Word Documents, that may distort the materials and make them unusable.

Because Tool Kits are a courtesy gift for subscribers, starting in January 2017 they will only included in renewing subscriptions.




Have a question?
Get in touch with us!

We’re always happy to help! Send us an email, we've got your back.

Email us at support@biglittleones.com